1. Return & Replacement Policy

At CLAYERE, we take great care to deliver premium-quality bathroom washbasins and sanitary products.
To ensure a smooth experience, please read our return guidelines:

Eligibility for Return / Replacement

• Returns are accepted only in case of damaged, defective, or wrong products delivered.

• Customers must share unboxing video + photos within 24 hours of delivery.

• Product must be unused, in original packaging, with all labels & accessories.

Non-Returnable Items

• Products damaged after delivery due to mishandling or installation errors.

• Custom-made, made-to-order, or discounted clearance products.

• Installed washbasins cannot be returned.

Replacement Timeline

• Once approved, replacement will be arranged within 7–10 working days.

Refunds

• Refunds are issued only if replacement is not available.

• Refund processing time: 5–7 working days after pickup confirmation